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Got A Warranty Claim On Something We've Installed?
We’ll honor our promise and fix the issue as fast as we can!
- Same-day callbacks for warranty claims
- Fast intervention for all of our existing clients
- Fair and honest professionals on the job
First Of All...
We know we’re not perfect. Mistakes can happen, we’re only human.
What makes us different is that we’ll always make it right without making up excuses or making you run around to get things fixed.
Our goal is for you to feel just as good about your project months or years down the road as you did the day we finished.
That’s exactly why we created our Texas-Size Warranty…
structural warranty on all projects
electrical and HVAC warranty on all projects
cosmetic warranty on all projects
But first, What Does Our 'Texas Size Warranty' Cover?
It covers...
- Anything MCM Outdoor Living installed for your property here in Texas
- Structural integrity issues caused by wrong installation on decks, fences, pergolas
- Uneven or shifting pavers, flagstone, or bricks on patios, retaining walls, and firepits
- Drainage issues on decks, patios, and outdoor living spaces that we installed
- Loose or detached elements of your outdoor space, like railings, steps, fences, etc.
- Premature material failure caused only by installation errors
It doesn't cover...
- Acts of God and damage from extreme weather like storms, hail, lighting, etc.
- Normal wear and tear like aging, cracking, or damage due to exposure to the elements
- Neglect like not staining a wood deck or scratches due to moving furniture
- Third party or DIY alterations such as hiring another contractor to add on to our work
- Material defects is covered by the materials warranty, not the workmanship warranty
- Pest or wildlife damage caused by termites, rodents, or birds
Here's what to do if you've determined your claim might be covered by our 'Texas Size Warranty'
Tell Us What Happened...
If you have a project that we've worked on and some issues popped up, fill out the form below, tell us what happened, and we'll call you back shortly after to discuss.